Customer Support Executive

Posted 4 months ago
Roles and Responsibilities
  • Managing inbound calls in a timely manner as per defined targets
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions 
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in the call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Share feedback to the concerned team to action on the queries received
  • Languages spoken : English and Arabic language mandatory

Job Features

Languages Spoken :English and Arabic

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